Rosie Morelas
I work in a doctors office. It would be great if we could communicate with patients, and others, by email. Everyday we have people on hold, some for a long time, as we rush around handling other situations. We do not like putting people on hold but often we are trying to do so many different things at the same time we have no choice. Brian's suggestion is a good one. Email would definitely allow us to be more organised, save us time, and avoid so many patients frustrations being on hold, and waiting for a call back. I'm going to suggest to my doctor that we investigate opening an email account.